EXCHANGES & RETURNS
How can I exchange or return a product? It’s simple.
You can make changes or returns of Batech products at any time from the delivery date of your order, without temporal restrictions. Please note that product tags cannot be removed, and you will need to present the purchase receipt to proceed with these processes.
Choose between these two options:
> Exchange or return at official Batech Store (C/ Provença 203, Barcelona)
> Exchange or return at delivery point.
If you choose to proceed with the exchange or return at delivery point, you just need to follow these simple steps:
1. Place the item(s) back in it’s original packaging and do not remove any label.
2. Send us an email to info@batech.cat indicating the order reference number and we will contact you.
3. A delivery courier will be sent to pick up the package to exchange or return at the same delivery point.
Exchanges and returns costs
Catalonia: All exchanges and returns are free.
Rest of the world: The exchange or return cost is equivalent to the amount paid at the time of purchase.
You can exchange or return the purchased product as long as:
> The product has not been washed or used in any way (except for reasonable wear and tear as a result of checking and testing the product)
> The product remains in perfect condition, as delivered
> The product is returned with its original packaging and labels
Once the returned product has been satisfactorily inspected, Store Batech 2016, s. l. will refund to the customer the price of the product within a period of 30 days after receiving its return notification and cancellation order.
Information about refunds
The refund will be made in the same method as the original payment.
Store Batech s.l. will not make any refunds until having received the returned product and verified its condition.
Once you the product conditions are properly verified, you will receive a refund with the corresponding amount.